Refund policy

Refunds within 7 days

If Thezis is not right for you, email us within 7 days of any charge and we will refund it in full. You do not need to give a reason. This applies to monthly and yearly plans, renewals, and extra usage, including auto-charges.

How to ask

Email ghazi@thezis.com from the address on your account, with “Refund” in the subject. We reply within a few business days.

Refunds go back to the card you paid with. Your bank decides how long it takes to show, usually 5 to 10 business days.

What happens to your account

A refunded subscription payment ends the plan it covered, and your account returns to the free plan. A refunded extra usage payment is taken back out of your balance. Your documents, sources, and exports stay yours.

Cancelling

Cancelling stops the next renewal. It does not refund a payment you already made, and you keep your plan until the end of the period you paid for.

To cancel, open Settings › Billing and choose Manage billing. Cancel before the renewal date to avoid the next charge.

If you forgot to cancel, email us within 7 days of the renewal charge and we will refund it.

After 7 days

More than 7 days after a payment, we do not refund the rest of a period, except where the law requires it or we made a billing mistake, such as a duplicate charge. We will fix mistakes.

Please contact us before disputing a charge with your bank. We can usually sort it out faster.

Contact

Questions: ghazi@thezis.com. See also our Terms and Privacy policy.